International Customs & Imports

All orders placed with us are shipped directly from the United Kingdom. Because international shipping is involved, parcels may pass through customs control in the destination country before being released for final delivery. This inspection process is managed entirely by local customs authorities and may result in additional charges being applied before the package can be delivered. These charges can include import duties, value-added tax (VAT), sales tax, or other fees depending on the regulations in the receiving country.

The total amount shown at checkout reflects the cost of the products and the selected shipping method only. Unless explicitly stated otherwise, it does not include any import duties or local taxes that may be charged upon arrival. If such charges apply, they are determined by the destination country’s customs office or the courier handling the shipment. In these cases, the carrier will usually contact the recipient directly with instructions for payment. These fees must be paid by the customer before the parcel can be released for delivery.

Customs policies, tax thresholds, and import regulations differ significantly between countries and may change over time. For this reason, it is not possible for us to provide an exact estimate of potential customs charges for every destination. Customers are encouraged to review their local import rules or contact their national customs authority before placing an order if they are unsure about possible fees. Understanding these requirements in advance can help prevent unexpected costs or delays.

For orders delivered to the United States, applicable import duties and tariffs are covered, meaning customers will not be charged additional customs fees upon delivery. This helps ensure a smoother and more predictable shipping experience. For shipments to Canada, import duties may apply when the total value of the order exceeds 20 CAD, and any such charges are determined by Canadian customs and must be paid by the recipient.

Customers in the European Union benefit from specific arrangements for lower-value orders. The business is registered under the Import One-Stop Shop (IOSS) system, which allows applicable taxes and duties for orders under 150 EUR to be handled at the point of purchase. As a result, no additional customs charges are typically required upon delivery within this threshold. For orders above 150 EUR, import fees may be applied, with costs calculated either at checkout or upon arrival depending on the destination. In Germany, higher-value orders may have duties and taxes collected at the point of delivery rather than in advance.

In Australia, import duties may be charged on shipments valued above 1,000 AUD. Other countries may also apply customs fees depending on their own local laws and import thresholds. These charges are set and enforced by government authorities and are outside of our control.

If a recipient chooses not to pay required customs fees, the parcel may be returned to us by the carrier. In such cases, any refund issued may be adjusted to account for shipping costs, return handling fees, or other charges incurred during the return process. Customers are therefore encouraged to ensure they are willing and able to cover any applicable import costs before completing their purchase.

We aim to be transparent about international shipping conditions and potential customs implications; however, compliance with import regulations ultimately remains the responsibility of the customer. Being aware of these requirements ahead of time can help ensure a smoother delivery experience and reduce the likelihood of delays or unexpected charges.