Returns

Customers are provided with an extended return period of up to sixty days from the date of purchase, giving them ample time to determine whether their items meet expectations. This policy is designed to offer reassurance and flexibility, ensuring customers are not required to make quick decisions. To be eligible for a refund, all returned products must be in unused, unworn condition and must include all original packaging. These requirements help ensure that items can be properly assessed upon return and remain suitable for resale, supporting consistent quality standards across all orders.

For customers located in the United States, returns are handled through a dedicated online system that allows the process to be completed in a clear and structured manner. Depending on when the order was placed, different return portals are used. Orders beginning with the “US” prefix are processed through a specific system created for those shipments, while orders placed before September 25, 2025 are managed through a separate portal designed for earlier transactions. Each system provides step-by-step instructions to help customers correctly register their return and reduce the likelihood of delays or errors.

Once a return request has been submitted, customers should allow up to eighteen days for the item to be shipped back and received at the returns facility. This timeframe accounts for transit time as well as internal logistics processing. During this stage, the return is in transit and will be processed once it arrives at the warehouse.

After the returned goods are received, they undergo inspection before any refund is issued. Refunds are typically processed within five working days following successful verification of the returned items. Once the refund has been completed, customers are notified so they have clear confirmation that the process has been finalized. This ensures transparency and allows customers to track the progress of their return from submission through to completion.

Including the original returns documentation inside the parcel is an important requirement. This information allows the returns team to quickly match the package to the correct order and helps prevent delays during inspection and processing. Customers are encouraged to ensure that all required paperwork is included before sending items back.

If any questions or issues arise during the returns process, customers are encouraged to contact the support team for assistance. The team is available to provide clarification, resolve issues, and guide customers through each step where needed. Support is offered to ensure that the returns experience remains as smooth and efficient as possible.

All eligible returns are processed without additional return shipping charges, meaning customers are not required to pay fees to send items back. This free returns approach is intended to make the process more straightforward and reduce any barriers to returning products. Once items are received, inspected, and approved, refunds are issued in accordance with the stated conditions.

Overall, this returns process is designed to prioritize clarity, fairness, and customer confidence. With a generous return window, structured systems, and clear communication at each stage, the aim is to ensure that every order is supported by a reliable and transparent returns experience.